Difficult Talk Made Easy

How to Manage Difficult Conversations

Learn how to say almost anything to anyone with sensitivity and skill.


Handling difficult conversations can be hard and upsetting. Some people avoid them whilst others are too aggressive and blunt. This Skill Bite will give you the tools you need to deal with these conversations skilfully, helping you and your colleagues to have clearer, more open conversations.

What participants will gain.

  • Learn how to manage their mindset when going into difficult conversations
  • Explore ways to help themselves and others stay in dialogue and deal with issues
  • Learn to conduct difficult conversations and help others feel safe in doing so
  • Understand the importance of content and conditions for successful outcomes